Exchanges and returns of purchased items are only allowed within Italy and the European Union.
Exchanges and returns from non-European countries cannot be accepted.

The right of withdrawal of the purchased item can be made within 14 days from the date of receipt of the same.
By that date it is necessary to send a registered letter, also by certified e-mail, to the following address: GIOKEB sas
Piazza G. T. Arquati 122
00153 ROME – Italy
or to GIOKEB@PEC.IT in case of sending the registered letter by certified electronic mail.

Within 14 days from the date of communication of the withdrawal, the item must be returned, intact, with its own label and original packaging. All costs and risks of the return shipment are charged to the Customer. Once received, the item will be checked and, if eligible for return, the amount paid will be refunded, excluding shipping costs and charges charged for payment by credit card or Paypal, within 14 days of receipt. of the same.
In case of free shipping, a flat rate refund of 8 € will be withheld.

The exchange of the article is allowed under the same conditions.
Request by e-mail to the address servizioclienti@carlocecchini.it the change of the article specifying with which article it will be replaced. If you need assistance, please contact Customer Service by email or at no. 065809877.
Please return the item intact, with its own label and original packaging.
As soon as the item arrives in the company, the new shipment will be made with the replacement item.
The shipping costs for the return and return are always charged to the customer.
In the event of a higher cost of the replacement item, payment of the difference will be required before shipping.
Returns and / or replacements are not allowed for customized items, made or modified on request.

Should an item received show a defect, it can be returned as long as it is not used. In this case, please contact our Customer Service.